Frequently Asked
Questions

You must be a Medicaid member living in the Hudson Valley region, which includes Rockland, Orange, Dutchess, and Ulster counties. Our services are specifically designed for NY Medicaid beneficiaries under the 1115 Waiver program.

Yes, you must live in one of the following Hudson Valley counties: Rockland, Orange, Dutchess, or Ulster. We currently serve only these areas in New York State.

You must have active Medicaid coverage to qualify for our services. If you need help applying for Medicaid, we can provide you with information and resources to get started.

No, our services are available to Medicaid members of all ages in the Hudson Valley region, from children to seniors. We especially focus on pregnant women, new mothers, and people with chronic health conditions.

We offer healthy meal delivery, help navigating the healthcare system, social support assistance (housing, food access), and connections to community resources. All services are designed to support your health and well-being.

Yes! All our services are completely free for eligible Medicaid members. There are no hidden fees, costs, or charges.

Meal delivery frequency depends on your individual needs and assessment. Our team will work with you to determine the best schedule during your enrollment process.

We help you navigate the complex healthcare system by connecting you with appropriate providers, scheduling appointments, understanding your care options, and ensuring you get the medical attention you need.

Yes! We provide social support assistance which can include help with housing issues, food access, transportation, and other essential needs that impact your health and well-being.

Yes, we provide support in multiple languages to ensure everyone can access our services comfortably. Please let us know your language preference when you sign up.

Simply fill out our quick online enrollment form (takes about 2 minutes), or call us at (845) 201-9998. We'll call you back within 24 hours to complete your enrollment and get you started.

You'll need your name, contact information (phone and email), ZIP code, and your Medicaid ID number if available. We'll also ask which services you're interested in.

The initial form takes just 2 minutes to fill out. After you submit it, we'll call you within 24 hours to complete your enrollment. The entire process is quick and easy.

Within 24 hours of submitting your information, one of our team members will call you to verify your eligibility, discuss your needs, and help you enroll in the specific services that would benefit you most.

Absolutely! Call us at (845) 201-9998 and we'll be happy to help you enroll over the phone. Our team is here to assist you in whatever way is most convenient.

Once your enrollment is complete and approved, we work quickly to get you connected with services. The timeline can vary depending on the specific service, but we prioritize getting you help as soon as possible.

The 1115 Waiver is a federal program that allows states to test new approaches to providing Medicaid services. It enables us to offer additional social care services like meal delivery and care navigation to help improve health outcomes.

Yes, we take privacy very seriously. All your personal and health information is kept strictly confidential and protected in accordance with HIPAA regulations and all applicable privacy laws.

Yes! If you know someone who could benefit from our services and meets the eligibility requirements (Medicaid member in Hudson Valley), please encourage them to sign up or call us.

We're here to help! Call us at (845) 201-9998 or email intake@takecareservices.org. Our friendly team is ready to answer any questions you have.

Yes, participation in our services is completely voluntary. You can stop at any time, and you can also restart services if your needs change in the future.